Meet Angeliki Tsilimigra from the Hotel Operation and Executive Services Department
Angeliki Tsilimigra is responsible for orchestrating seamless hospitality experiences and overseeing executive services onboard PrivatSea’s yachts. She manages the day-to-day operations of the hospitality offerings onboard, ensuring all guest services are exceptional and delivered to a high standard of luxury. Additionally, she focuses on executive services such as organising VIP guest experiences, managing high-profile events, and catering to the specific needs of PrivatSea’s clientele.
We asked Angeliki Tsilimigra about her experiences:
How do you work to ensure that your clients receive the best service?
I believe in a proactive approach to ensure an exceptional service for our clients. We prioritize understanding their needs and preferences, paying attention to every detail, and offering personalized solutions. Continuous communication and feedback loops are essential to address any concerns promptly and tailor our services accordingly. Additionally, I actively engage in the implementation of digital strategies to streamline operations. Embracing digitalisation has significantly improved our workflow by allowing for real-time updates, efficient communication and centralized data management.
What element of your job do you most enjoy and why?
The aspect of my job that brings me the most satisfaction is the opportunity to create memorable experiences for our guests. Being able to exceed their expectations and witness their satisfaction firsthand is incredibly rewarding. Additionally, I find joy in the dynamic nature of the hospitality industry, where each day presents new challenges and opportunities for growth.
What necessary skills do you to fulfil the role?
Being effective in our field demands a blend of organisational skills, strong communication abilities, adaptability, and attention to detail. Being proficient in multitasking, problem-solving, and time management is crucial. Furthermore, having a customer-centric mindset and the ability to collaborate with diverse teams are essential traits for a professional in the hospitality sector.
What is your favourite place to visit and why?
Well, Greece will always hold a special place in my heart! While I appreciate diverse destinations, I am particularly drawn to the charm of the lesser-known traditional Greek Islands. These hidden gems provide a peaceful escape from bustling tourist areas, highlighting their distinctive culture, natural splendour and genuine ambience. I am profoundly attracted to these tranquil and culturally rich settings which resonate with my passion for serene and authentic locations.